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Refunds

REFUND INFORMATION:

Refunds must be sent back within 14 days of receiving the order. Items must be unworn, no perfume/odours, have no make-up or fake tan marks. If we believe the item has been worn, or had any marks on when we receive it will be shipped back to you and the refund will be declined. Return postage will not be reimbursed, buyer must pay this at their own discretion.

If you feel your item unsuitable please contact our customer service team on the following email: help@accessluxeclothing.co.uk. You will then be provided with a returns address. Please in the subject your email "REFUND" and in the message include your full order name and order number. If you have any questions regarding our returns policy please contact us.

FAULTY ITEMS:

All items are hand packed and quality checked before postage. If there is an issue or fault with a garment you receive please contact us immediately within 7 days of receiving your item. Items must be unworn, no perfume/odours, have no make-up or fake tan marks. Access Luxe cannot refund items that have been damaged during transportation. Our customer service team can help with replacements of products if damaged. 

If you feel your item faulty please contact our customer service team on the following email: help@accessluxeclothing.co.uk. You will then be provided with a returns address. Please in the subject your email "FAULTY" and in the message include your full order name and order number. 

BE ECO-FRIENDLY:

If your item does not fit you, instead of returning it we encourage you to re-sell it or donate to charity and help the planet! Second hand selling can be done by using platforms such as eBay or Depop or Facebook Marketplace.

JUST A NOTE:

Some of our items are dyed to be their final colouring. Therefore, tiny grains, fibres or stitching might be slightly visible within the garment. This is not classed as a fault with the product as it is naturally occurring to the fabric. We appreciate your understanding.